Dearf Rewards (select markets)

dearf Rewards is the loyalty program offered by dearf, providing exclusive benefits and rewards via the dearf app.

dearf Rewards offers two membership levels:

• MARBLE: The general tier that unlocks automatic early access to new and app-exclusive drops and sales, waived returns fees and priority restock notifications. Join by downloading the dearf app and signing up with your email.
• ONYX: Achieve ONYX status by meeting specific purchase, spending, or engagement thresholds, which unlocks enhanced benefits including first access to select drops, free shipping on all orders, free and expedited refunds on returns (UK, US & Canada only), and priority chat support.

How long does ONYX last?

ONYX status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain ONYX status, customers need to requalify each  calendar year, and their progress toward ONYX status resets at the beginning of every calendar year.

For example, you qualify for ONYX January 10, 205. You are ONYX for the rest of 2025, and all of 2026. You will need to re-qualify in 2026 to be ONYX in 2027.

How can I redeem my benefits?

Benefits can be redeemed through the dearf app. Applicable benefits can also be redeemed when logged in to your account on web/desktop.

Where is my Rewards account info?

dearf Rewards account information, including tier status, benefits, and rewards, can be found within your account dashboard on the dearf app.

When do I see my earned tier progression?

Tier progression should reflect in your account within 24hrs after the order is shipped. If you're not seeing your tier progression, try closing the app out in the background and   re-opening.

What is the engagement category?

Engagement refers to challenges and actions within the dearf loyalty program that allow MARBLE members to earn toward ONYX status by completing specific actions or tasks.

Completing these challenges gets members closer to the 10-actions ONYX threshold.

.    How do I complete the onboarding quiz?    

Within the app, you will be prompted to complete an onboarding quiz. Once this is submitted, you have completed the action.

. How do I complete Leave a Review?

After purchasing a product, you will receive an email to review the product. Once this is submitted, you will have completed the action.

. How do I complete Waitlist Signup?

Visit the landing page of a “coming soon” product, and enter your email to sign up for the waitlist. Once this is submitted, you will have completed the action.

.    How do I complete Drop a Hint?    

Within the app, share a product with a friend. Once you share your favorite products with 5 friends, you will have completed the action.

. How do I complete Email / SMS click?

Sign up for dearf email and/or SMS marketing . Once you click into 5 email or SMS messages, you will have completed the action.

How do I complete 10 actions?

To reach 10, you need to complete multiple engagement challenges or actions offered in the program.

New challenges will be introduced throughout the year, so check back on the app!

How does Early Access work?

 Both MARBLE and ONYX members gain automated early access to drops, with ONYX members unlocking first access to certain releases. Early access to purchasing these products can be accessed through the app.

How does Free Shipping work?

 ONYX receive free shipping on all orders. no minimum required. MARBLE members receive free shipping on orders with a minimum, located on the benefit chart.

How do expedited returns work?

 Onyx member returns will receive priority processing once the return is received at our warehouse. Most refunds are issued within 24 hours of receipt.

How do priority restock notifications work?

 As a MARBLE Member and/or ONYX, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.

What are promotions and how do I get them?

 Promotions are tailored offers or promotions based on individual preferences or purchase history, made available to members through their dearf app. You will be notified if you  have a promotion available.

How do I access ONYX customer service? 

 ONYX members automatically get priority access to customer service via chat, email! and text. ONYX members outside the US automatically get priority access to customer service via chat (during existing customer service hours) and email.

Do past engagement actions apply?

No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.

Does ONYX get engagement actions?

Yes, ONYX members can still be rewarded for Engagement by completing challenges and actions.

Throughout the year, dearf may activate particular Engagement challenges for ONYX members to receive additional personalized rewards. Keep an eye on your app!

Does status progression expire?

 Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for ONYX status annually.

 

What happens to status when I return items?

 Returning items will affect your progress towards achieving certain criteria for ONYX   status. Returned items will not count towards status and progress and will be deducted after items are returned.

 

What if my order is partly canceled?

 Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.

 

How do gift cards affect status?

 If you purchase the gift card, the purchase will count towards your spend category

progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.

Do third-party purchases count for status?

Do dearf store purchases count to status?

How do I merge or delete my account?

You can cancel or delete your Rewards account in Account Settings in the app. We cannot currently merge Loyalty Status or Progression among multiple email addresses.

Full Terms and Conditions

 The full terms and conditions of the dearf Rewards program can be found here.

How do I change the country of my account?

 You can change your country in your account by contacting customer service by email. You will only be able to change country once in a 12-month period.

Account

CAN I CREATE AN ACCOUNT? 

 

Register for an account here: https://dearf.com/account/loginand enjoy the following benefits:

• Track your orders and review past purchases

• Save your addresses for quicker check out

• Manage your account details, address book and email preferences

Orders & Tracking

 WHERE CAN I BUY dearf?

 dearf is sold exclusively at dearf.com, NET-A-PORTER.com, SSENSE.com, OUNASS.com, through select Nordstrom locations, Nordstrom.com, David Jones and Davidjones.com, Selfridges & Co. and Selfridges.com, Galeries Lafayette and Galerieslafayette.com, Harrods,and Harrods.com, Holt Renfrew, and Holtrenfrew.com. To see our stockist locations click here. Be the first to know about new collections, restocks, and more by signing up for emails here.

WHEN WILL YOU RESTOCK?

 

We are working hard to do another restock soon. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.

WHERE IS MY ORDER?

 Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

MY PACKAGE IS MISSING. CAN YOU HELP?

 Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

DO YOU SHIP INTERNATIONALLY?

 Yes, we offer standard and express shipping options to most countries. For more

information about international shipping, visit https://dearf.com/pages/international

CAN I CHANGE ADDRESS INFORMATION ON MY CURRENT ORDER?

 dearf orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any

address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

 Here are the specific instructions for our various carrier types:

UPS (Domestic Orders):

Create a My Choice UPS account for free address updates: UPS My Choice

USPS (Domestic Orders):

Use USPS Package Intercept to make address changes: USPS Package Intercept

DHL (International Orders):

You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.

Payment

 WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with PayPal or Afterpay.

WHAT IS CASH APP AFTERPAY?

 Cash App Afterpay is a service that allows us to offer our customers the ability to make

purchases now and pay for them in four equal payments made every 2 weeks without any interest.

HOW CAN I GETA dearf DISCOUNT?

 The easiest way to make sure you're on top of all of our best deals is to open a dearf customer account and opt into dearf marketing communications. A dearf profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts.

Please remember that only discounts provided directly by dearf are valid.

Codes from any source other than dearf are not valid and will not successfully apply to orders placed on dearf.com. Register your dearf customer account and opt-into emails here.

Sizing

DO YOU OFFER PLUS SIZES?

All of our styles are stocked in a full and inclusive size range.

WHAT SIZE SHOULD I BUY?

 Check out the dearf Size Guides to find Solutionwear™ and Bra band and cup measurements.

What is my dearf Bra Size?

How should my bra fit? 

The ideal fit is when the band lies straight, around the front and back of the body. Thecenter of the bra lies flat against the breastbone, separating the breasts. The underwires should not cut or poke into the breast tissue and the sides of your bra should lie smoothly without binding or cutting.

How do I find my size? 

 Please follow dearf sizing instructions

 For additional assistance, please reach out to help@dearf.com.

How do you ensure quality?

 At dearf, our products undergo rigorous testing, robust quality management and constant employee training to ensure the highest quality production standards are maintained

 Care instructions for my dearf bra? 

 • Hand wash is ideal, do this when you can

• If you cannot hand wash, a mesh lingerie bag should be used in the washing machine

• Always hang to dry. Dryers break down elastic and can cause cups to become deformed

• When storing, avoid folding one cup into the other. This causes creases and the edge of the cup to flip outward and breaks down the overall shape of your bra

Do all dearf bras fit the same?

Different styles will fit slightly differently on the body, depending on the cut. If you have any questions regarding your perfect size, please see our measuring instructions here: https://dearf.com/pages/bra-guide For additional assistance, please reach out to help@dearf.com.

Fabric and Design

 Our design teams work closely with top industry suppliers to ensure our fabrics are high quality, cutting edge and customized to our specifications and requirements.

 More About dearf

 HOW IS dearf PRACTICING SUSTAINABILITY?

 At dearf, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.

ARE YOUR FACTORY WORKERS PAID A FAIR WAGE? 

 All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.

DO YOU HAVE AN AFFILIATE PROGRAM?

 dearf affiliate program is invite only. If you are an influencer who is interested in working with dearf, you may submit your info for consideration at https://influencers.dearf.com/