We accept returns for apparel items within 14 days of delivery.
Please ensure the item is unused, unwashed, and in its original condition with all tags attached. For now return shipping is customer-paid, and we currently do not offer prepaid return labels.
To start a return, please submit your email and order details at:
https://dearf.co/pages/returns
Once your request is reviewed and approved, we will email you the return address and instructions.
After your package has been shipped, please return to the same page to enter your tracking number so we can follow your return and process the refund smoothly.Refunds will be issued to your original payment method once the item is received and reviewed.
As a gentle reminder, for hygiene and safety reasons, certain items cannot be returned, including:
tea, drinks, and edible products once opened
beauty and skincare items after opening
crystal and energy products, as each piece is uniquely aligned and personalized for your energy (non-returnable)
bodysuit, panties and intimate pieces can only be returned if the hygiene seal and packaging remain completely unopened.
Once opened, tried on, or if the seal is removed, these items become final sale and are not eligible for return or exchange.
These items are considered final sale.
Thank you for understanding and helping us keep all personal items safe and uncompromised.
（Step 1：Submit email
Step 2：Wait for approval
Step 3：Submit tracking number
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.You will be responsible for paying for your own shipping costs for returning your item. Please note that shipping costs are non-refundable.
At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at returns.dearf.co and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.
We apologize that you received a damaged item. Please send photo&videos of the delivery of the damaged product with your order number to help@dearf.co within 5 business days of delivery, and we will be happy to assist you with a resolution. Please note that we are unable to process any damage-related claims submitted after this time. Kindly note that natural variations in crystals (such as inclusions, color bands, or surface texture) are part of their unique character and are not considered defects.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. For apparel or wearable items, manufacturing faults such as broken seams, zippers, or closures may be eligible for a refund or replacement if reported within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.
For crystal and energy products, please note that natural inclusions, color variations, and texture differences are expected and not considered faults.
If your item is faulty upon receipt, you may return it for a refund by logging into https://returns.dearf.co. For international orders, please contact https://dearf.co/pages/contact-us
DearF Rewards is our refined loyalty experience, created to support emerging designers and champion sustainable, organic materials.
Members receive privileged benefits—including exclusive pricing, curated perks, early access to collections, birthday treats, gift cards, and complimentary shipping.
Yes, there is no cost to join DearF Rewards. Just join by signing up with your email.
VELVET enjoy early access to new drops and seasonal sales, invitations to exclusive releases, preferred return rates, priority restock notifications, and occasional complimentary gifts curated by DearF team.
SATIN offers an elevated tier of benefits, including first access to select collections, complimentary shipping perks, expedited refunds on returns, and priority one-to-one support.
New SATIN members also receive an additional welcome gift and an exclusive, customized energy-blessing gift box designed to bring harmony and good fortune to your personal space.
Anyone can become a VELVET member by signing up with your email.
Customers may qualify for SATIN status through any of the following:
Completing 5 purchases within a calendar year
Reaching the annual qualifying spend (see benefit chart)
Engaging with our brand community through 10 meaningful actions within a calendar year
SATIN status remains active from the moment a customer qualifies until the end of the following calendar year. To maintain SATIN status, customers need to requalify each calendar year, and their progress toward SATIN status resets at the beginning of every calendar year.
For example, you qualify for SATIN January 10, 2026. You are SATIN for the rest of 2026, and all of 2027. You will need to re-qualify in 2027 to be SATIN in 2028.
Simply sign in to your DearF account when shopping.
Eligible benefits—such as exclusive pricing, early access, complimentary shipping, or gifts—will be applied automatically or delivered to you by email.
Tier progression should reflect in your account within 24hrs after the order is shipped. Please check your email to see your tier.
Engagement refers to challenges and actions within the dearf loyalty program that allow VELVET members to earn toward SATIN status by completing specific actions or tasks.
Completing these challenges gets members closer to the 10-actions SATIN threshold.
To reach 10, you need to complete multiple engagement challenges or actions offered in the program.
New challenges will be introduced throughout the year, so check back on www.dearf.co !
SATIN member returns will receive priority processing once the return is received at our warehouse. Most refunds are issued within 24 hours of receipt.
As a VELVET Member and/or SATIN, if you sign up for a product restock notification, you will be notified via email first to shop the product when it’s back in stock.
Promotions are tailored offers or promotions based on individual preferences or purchase history, made available to members through our webside. You will be notified if you have a promotion available.
SATIN members automatically get priority access to customer service via chat, email and text. SATIN members outside the UK automatically get priority access to customer service via chat (during existing customer service hours) and email.
No, past Engagement actions do not apply. All actions taken after joining as a Member will contribute to your overall Engagement progression within the program.
Yes, SATIN members can still be rewarded for Engagement by completing challenges and actions.
Throughout the year, dearf may activate particular Engagement challenges for SATIN members to receive additional personalized rewards. Keep an eye on website and your email!
Progress in these categories will reset at the beginning of each calendar year as customers need to re-qualify for SATIN status annually.
Returning items will affect your progress towards achieving certain criteria for SATIN status. Returned items will not count towards status and progress and will be deducted after items are returned.
Cancellations or adjustments made to your order will affect your progress in achieving the Spend or Order criteria. The spend and/or order count progression will be deducted after a part cancellation or adjustment.
If you purchase the gift card, the purchase will count towards your spend category
progression. If you use a gift card to purchase items (but did not purchase the gift card), this will count towards your order count category progression.
The full terms and conditions of the dearf Rewards program can be found here.
You can change your country in your account by contacting customer service by email. You will only be able to change country once in a 12-month period.
Register for an account here: https://dearf.com/account/loginand enjoy the following benefits:
Track your orders and review past purchases
Save your addresses for quicker check out
Manage your account details, address book and email preferences
We are working hard to do another restock soon. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.
Order Processing
Once your order is placed, please allow 1–2 business days for it to be packed and dispatched from our warehouse.
For made-to-order or pre-order pieces, an additional 7–12 business days of production time will apply.
International Shipping Times
Delivery timelines vary by destination and customs clearance. As a general guide, most international orders arrive within:
• United States / Canada: 10–20 business days
• United Kingdom / Europe: 10–20 business days
• Middle East: 12–22 business days
• Asia–Pacific: 7–15 business days
• Rest of World: 12–25 business days
(These timeframes begin once your order has shipped.)
Tracking Your Order
As soon as your package leaves our facility, you’ll receive a shipping confirmation email with a tracking link to follow your delivery in real time.
If your order contains both in-stock and pre-order items, they may ship separately.
Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
Yes, we offer standard and express shipping options to most countries. For more information about international shipping, visit https://dearf.com/pages/international
DearF orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any
address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.
For international orders:
Your shipping confirmation email will include your tracking number and the name of the logistics provider.
To request an address update, simply contact the carrier listed in your tracking information and provide your tracking number.
Availability of address changes depends entirely on the carrier’s policies and local customs regulations.
DearF accepts all major cards worldwide, including Visa, MasterCard, American Express, and Discover.
You may also choose to pay securely through PayPal.
Your selected payment method will be charged at the time your order is confirmed.
The best way to stay updated with DearF promotions is to create a customer account and opt in to our email updates.
A DearF profile is free, and members receive early access to exclusive offers, product launches, and seasonal discounts.
Please note that only discount codes issued directly by DearF are valid.
Codes from third-party websites or unofficial sources will not apply at checkout.
You can create your DearF account and join our email list here.
All of our styles are stocked in a full and inclusive size range.
To make sizing easy to navigate, we’ve organized our Size Guide into three clear categories:
Everyday Fit™ for apparel,
Soft Support™ for bras and intimates,
Sculpt Line™ for shapewear.
AdornSizes™ covers all jewelry and body chains, including rings, bracelets, necklaces, waist chains, and anklets.
We recommend checking your measurements before ordering to ensure the best fit.
The ideal fit is when the band lies straight, around the front and back of the body. The
center of the bra lies flat against the breastbone, separating the breasts. The underwires should not cut or poke into the breast tissue and the sides of your bra should lie smoothly without binding or cutting.
At DearF, our products undergo rigorous testing, robust quality management and constant employee training to ensure the highest quality production standards are maintained. Every piece is created through a strict, multi-step quality process designed to ensure safety, comfort, and long-term durability.
• Hygienic Production
All products go through controlled, hygienic manufacturing environments.
We use medical-grade surface sterilization methods — including UV-C ultraviolet disinfection and ozone sterilization — to ensure that every item meets international hygiene standards before packaging.
• Safe, Natural Materials
We work only with certified mills and suppliers who provide natural, skin-friendly and non-toxic fabrics.
Every textile is tested for irritation, breathability, and long-term wear, ensuring it is safe for sensitive skin.
• Ethical Manufacturing
Our production partners follow internationally recognized labor and safety standards.
This includes humane working hours, proper rest periods, safe working conditions, and fair treatment for every worker.
We conduct routine audits to ensure that every facility meets these expectations.
• Responsible Sourcing
DearF does not source from suppliers associated with forced labor or unethical practices.
Our materials comply with global compliance requirements and undergo third-party checks when necessary.
• Final Quality Check
Each piece is inspected by hand before packaging, ensuring accuracy in stitching, sizing, color, and finish.
• Hand wash is ideal, do this when you can
• If you cannot hand wash, a mesh lingerie bag should be used in the washing machine
• Always hang to dry. Dryers break down elastic and can cause cups to become deformed
• When storing, avoid folding one cup into the other. This causes creases and the edge of the cup to flip outward and breaks down the overall shape of your bra
Our design teams work closely with top industry suppliers to ensure our fabrics are high quality, cutting edge and customized to our specifications and requirements.
At DearF, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.
DearF affiliate program is invite only. If you are an influencer who is interested in working with DearF, you may submit your info for consideration at https://influencers.dearf.com/